2. Navigation

To access this screen, click on Team Performance in the left-side menu.

2.1. Date filter

At the top of the screen, there is a date selector that allows managers to choose the time period for which they want to view team performance data.

Available options: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Year, Last Year or Custom (select a specific date range).

All data displayed in the table updates based on the selected date range.

2.2. Team Performance

Team Performance section contains a table with the following columns:

• Waiter – displays the user name of each waiter.

• Scans – Shows the number of times a waiter’s QR code was scanned or their personal link was accessed by customers. This represents how many customers opened the feedback page for that waiter.

• Conversion Rate (S → F) – Represents the conversion rate from Scan to Feedback. It shows how many customers who scanned the QR code or accessed the link actually left feedback.

For example: A conversion rate of 100% means that all customers who scanned or accessed the link submitted feedback.

• Feedback Entries – Displays the total number of feedback entries received by each waiter.

• Love it! – Displays the number of “Love it!” feedback entries received by the waiter.

• Nice – Displays the number of “Nice” feedback entries received by the waiter.

• Meh… – Displays the number of “Meh…” feedback entries received by the waiter.

• Conversion Rate (F → PR) – Represents the conversion rate from Feedback to Public Review. 

After submitting feedback, customers are prompted with a message such as “Share your experience with the rest of the world!” and are given five options:

• Google

• TripAdvisor

• Website

• Facebook

• Instagram

This conversion rate shows how many customers who left feedback also went on to leave a public review on one of these platforms.

• Public Reviews – Displays the total number of public reviews received by each waiter on external platforms (Google, TripAdvisor, Website, Facebook, Instagram).

2.3. Sorting 

The table can be sorted by clicking on the following column headers:

• Scans

• Feedback Entries

• Love it!

• Nice

• Meh…

• Public Review

• Clicking once on each mentioned column header sorts waiters in ascending order (lowest to highest) based on the selected column.

• Clicking it again sorts the waiters in descending order (highest to lowest) based on the selected column.

• On the third click, the waiters are displayed in no specific order (default).

For example: in this image, the waiters are sorted in descending order based on Feedback Entries (highest to lowest), by clicking twice on the column header.

2.4. Selecting waiters

• In the top-left corner of the table, there is a checkbox that selects all waiters.

• When selected, a label appears at the top showing “x selected”, where n is the number of selected waiters.

• Clicking the X next to the label deselects all waiters.

• Waiters can also be selected individually or in groups using the checkbox next to each name.

2.5. Export 

In the top-right corner of the screen, there is a button for Export.

• Export – clicking this button opens a menu that allows managers to download an Excel file containing the same data and columns as displayed in the table. The exported fields can be configurable.

2.6. Pagination and Page Size

• In the bottom-left corner, the Page Size option allows managers to edit the page size (zoom in/zoom out).

• The bottom-right area shows the total number of waiters and navigation arrows to move between pages if the list spans multiple pages.