TableTalk is a complete system designed to help your restaurant collect more customer feedback and manage it effectively, while protecting and improving your online reputation.
The solution includes three main components: Guest Website, Staff App, and Admin Panel, all working together to give you full control over the feedback process.
Guest Website
Your guests can easily leave feedback through a dedicated website.
After submitting their feedback, they may choose to share their review on external platforms such as Google or TripAdvisor.
If a guest submits a negative review, your staff can be notified before it is published externally. This gives your team the opportunity to address the issue promptly and improve the guest’s experience before it becomes a public review.
Staff App
The TableTalk Staff App allows your waiters and managers to monitor all incoming feedback in real time.
The app:
• Displays all received feedback
• Can send instant notifications for negative reviews
• Helps your team respond quickly and efficiently
Admin Panel
The Admin Panel gives you full control over the system configuration and monitoring.
Through the Admin Panel, you can:
• Add and manage staff members
• Configure devices
• Enter your restaurant information
• Customize the texts displayed to guests
• Define when staff members receive notifications
You can also access a complete overview of all feedback data, including:
• Guest details
• The waiter who served the guest
• The status of the review (including whether it was shared on external platforms such as Google or TripAdvisor)
With TableTalk, you gain a proactive tool that helps you increase feedback collection, improve customer satisfaction, and strengthen your restaurant’s online reputation.
