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FAQ

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Push notifications are set up on the Settings page → Feedback Categories. We recommend enabling notifications mainly for negative feedback, so your team can respond quickly. You can choose to receive notifications for specific feedback categories or all categories, depending on your restaurant’s needs.

On the Team page, click the “+” button to add a new member. Manager: Full admin panel access. Requires an email and a PIN for mobile app login. Waiter: Only needs a PIN and can use NFC or QR cards to collect feedback. To remove a member, select the team member and click “Delete.”

Each NFC or QR card allows customers to quickly leave feedback. Place the cards on the table after the first course or before dessert, not with the bill, to get more honest and calm feedback. Each waiter should have at least 3 cards to serve multiple tables at once.

Go to the Devices section → click “+” → enter the device name and select authorized users. You can enable PIN protection, so waiters must enter their PIN to access the app. Once saved, scan the generated QR code with the TableTalk app to link the device.

No, internal feedback is not automatically published on external platforms such as Google or TripAdvisor. TableTalk does not post reviews on behalf of customers — it simply redirects satisfied guests to external platforms and gives them the opportunity to leave a public review themselves.